Shipping Policy
Last Updated: 06/04/2026
Thank you for shopping with WoodenStory.in. This Shipping Policy explains how orders are processed, packed, shipped, delivered, and handled in case of delays, damage, failed delivery, or incorrect address details.
By placing an order on www.woodenstory.in, you agree to the terms mentioned below.
1. Order Processing Time
WoodenStory sells handcrafted, decorative, and customized wooden products. Since many products are made, customized, packed, or finished after the order is placed, processing time may vary depending on the product type.
Estimated processing time:
Ready-to-ship products: 1–3 working days
Customized or personalized products: 3–7 working days
Bulk, special, or made-to-order products: 5–12 working days or as communicated before confirmation
Processing time starts only after:
Successful payment confirmation
Complete order details are received
Customization details, images, names, text, or design approvals are received, if applicable
Orders are not processed or dispatched on Sundays, public holidays, courier non-working days, or during unavoidable operational delays.
2. Shipping Coverage
We currently ship orders across serviceable locations in India through third-party courier and logistics partners.
Delivery availability may depend on the customer’s PIN code, courier serviceability, weather conditions, local restrictions, strikes, natural events, or other factors beyond our control.
If your location is not serviceable, we may contact you to arrange an alternate delivery option or cancel/refund the order as applicable.
3. Estimated Delivery Time
Once dispatched, estimated delivery time is generally:
Metro cities: 3–7 working days
Other cities and towns: 5–10 working days
Remote or rural locations: 7–14 working days
These timelines are estimates only and may change due to courier delays, public holidays, weather conditions, high order volume, festival season, incorrect address, customer unavailability, or other circumstances beyond WoodenStory’s control.
WoodenStory is not responsible for delays caused by third-party courier companies after the order has been dispatched, but we will assist customers in tracking and resolving delivery-related issues wherever possible.
4. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before the order is placed.
Shipping charges may vary based on:
Product size
Product weight
Delivery PIN code
Order value
Courier availability
Special packaging requirements
Fragile or customized product handling
Any free shipping offer, if available, will apply only as displayed on the website at the time of order.
5. Packaging
WoodenStory takes care to pack products safely, especially wooden, decorative, personalized, acrylic, LED, and fragile items.
Packaging may include protective wrapping, cardboard boxes, foam, bubble wrap, corner protection, or other safety materials depending on the product.
However, minor outer box dents, scratches, dust, or courier handling marks may occur during transit and will not be considered product damage if the actual product inside is safe and usable.
6. Order Tracking
After your order is dispatched, tracking details may be shared through email, SMS, WhatsApp, or your order account page, depending on the available information.
Customers are responsible for tracking their shipment and being available at the delivery address during the delivery attempt.
If tracking details are not received within the estimated dispatch timeline, you may contact us using the details mentioned at the end of this policy.
7. Customer Address and Contact Responsibility
Customers must provide a complete and accurate delivery address at the time of placing the order.
Please ensure the following details are correct:
Full name
Complete address
House/building/flat number
Area/locality
City
State
PIN code
Mobile number
Alternate contact number, if available
WoodenStory will not be responsible for failed delivery, delay, return-to-origin, or loss caused due to incorrect, incomplete, unreachable, or outdated address/contact details provided by the customer.
If an order is returned due to incorrect address, customer unavailability, phone not reachable, refusal to accept delivery, or repeated failed delivery attempts, reshipping charges may be applicable.
8. Delivery Attempts and Failed Delivery
Courier partners usually attempt delivery as per their internal policies. If the customer is unavailable, unreachable, or refuses delivery, the shipment may be returned to WoodenStory.
In such cases:
Reshipping may be done only after additional shipping charges are paid by the customer.
Refunds, if applicable, may exclude shipping charges, packaging charges, payment gateway charges, COD charges, or other non-recoverable costs.
For customized/personalized products, refund may not be applicable if the product was made specifically for the customer.
9. Damaged, Broken, or Wrong Product Received
If you receive a damaged, broken, defective, or wrong product, you must contact us within 48 hours of delivery.
To raise a claim, please share:
Order number
Full name and contact number
Clear photos of the outer package
Clear photos/videos of the damaged or wrong product
Unboxing video, strongly recommended for fragile/customized products
Description of the issue
Claims reported after 48 hours of delivery may not be accepted.
WoodenStory will review the claim and may offer one of the following, depending on the case:
Replacement
Repair support
Missing part replacement
Store credit
Refund, only where applicable and approved
Do not discard the product, packaging, labels, or invoice until the claim is resolved. Courier partners may require inspection or reverse pickup.
10. Customized and Personalized Products
Many WoodenStory products are customized or personalized based on customer-provided names, photos, text, designs, dates, or other details.
For customized products:
Dispatch may take longer than ready products.
Design approval, image quality, spelling, name, date, or text confirmation may be required.
Once production starts, cancellation may not be allowed.
Customized products are generally not eligible for return or refund unless they are damaged, defective, or incorrect due to WoodenStory’s error.
Customers are responsible for checking spelling, names, photos, dates, and customization details before confirming the order.
11. Delays Beyond Our Control
WoodenStory is not liable for shipping or delivery delays caused by:
Courier company delay
Weather conditions
Natural disasters
Strikes, lockdowns, riots, roadblocks, or local restrictions
Festival rush or high order volume
Incorrect or incomplete customer address
Customer unavailability
Payment verification delay
Government rules or transport restrictions
Any event beyond our reasonable control
We will make reasonable efforts to assist customers, but delivery timelines are estimates and not guaranteed unless specifically mentioned in writing.
12. Lost Shipments
If a courier partner confirms that a shipment is lost in transit, WoodenStory may offer a replacement or refund, depending on product availability and order type.
For customized products, replacement may take additional production time.
A shipment will not be treated as lost only because tracking is delayed. Final status will depend on courier partner confirmation.
13. COD Orders, If Available
If Cash on Delivery is available on selected products or locations, the customer must ensure that payment is ready at the time of delivery.
WoodenStory reserves the right to cancel COD orders in case of:
Invalid address
Unreachable phone number
High-risk PIN code
Previous refusal or failed delivery history
Bulk or suspicious order activity
COD may not be available for customized, personalized, bulk, fragile, or high-value products.
14. International Shipping
Currently, WoodenStory primarily ships within India.
For international orders, if accepted separately, shipping charges, customs duties, import taxes, local delivery charges, documentation requirements, and delivery timelines will be communicated separately. The customer will be responsible for any customs duties, taxes, or import charges applicable in the destination country.
15. Order Cancellation Before Dispatch
Customers may request cancellation before dispatch or before production/customization begins.
Cancellation may not be accepted if:
Product has already been dispatched
Customization work has started
Product is made-to-order
Raw material/design preparation has begun
Product is specially produced for the customer